Lily Embrace – Floor Cleaning Solution for Robot Mops

Product Name: Velvo – Lily Embrace
Type: Ultra Concentrated Floor Cleaner
Volume: 500ml
Scent Profile: Soft floral aroma with delicate notes of lily and white petals

Overview:
Velvo's Lily Embrace floor cleaner is a premium, low-foam solution designed for robotic and manual mopping systems. Its ultra-concentrated formula delivers a powerful clean while leaving behind a light, romantic fragrance.

Features:

• 🌸 5× Fragrance Power – A single cap fills the room with lasting freshness

• 🧼 Streak-Free Shine – Dries clear without residue

• 🌿 Eco-Friendly – Biodegradable and gentle on all sealed surfaces

• 🧪 Safe Ingredients – Made with safe surfactants, fragrance oil, isopropyl alcohol, and preservatives

Compatible Surfaces:

• Tile, marble, vinyl, laminate, and sealed wood

Recommended Use:
Dilute 5ml in 1.5L of water (1:300 ratio). For use in robotic mop tanks or traditional mop buckets.

Return & Refund Policy

We want you to love your Velvo purchase. If you're not satisfied, we're here to help.

Returns:
You may return unopened and unused products within 14 days of delivery for a full refund. Items must be returned in their original packaging.

Refunds:
Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a full refund (excluding original shipping costs, if applicable) will be processed to your original payment method within 5–7 business days.

Non-Returnable Items:
Opened or used cleaning products cannot be returned due to hygiene and safety regulations.

Damaged or Incorrect Items:
If your item arrived damaged or you received the wrong product, please contact us within 72 hours of delivery. We’ll make it right.

Need Help?
For any return-related questions, email us at info@velvoproducts.com

Shipping Information

Processing Time:
Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Methods & Delivery Times (U.S.):

• Standard Shipping: 3–5 business days

• Expedited Shipping: 1–3 business days (additional fees apply)

Please note: Delivery times may vary during holidays or due to carrier delays.

Shipping Rates:
Shipping rates are calculated at checkout based on your location and selected shipping method.

Tracking Your Order:
Once your order has shipped, you will receive an email with a tracking number. You can track your shipment directly from the link provided.

Shipping Areas:
We currently ship across the United States. For international orders, please contact us directly.

Questions?
Feel free to contact us at info@velvoproducts.com for any shipping-related inquiries.